Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
What Shipping Methods Are Available?
Air
A plane can usually ship anything that can be shipped LTL. Air shipping is a fast option but can be a fairly expensive way to ship freight to other countries. However, if you’re on a time crunch it’s probably a good option.
Train
While it’s often considered dated, train or rail shipping is still a viable and economical way to ship freight. It can haul LTL or truckload shipments from one destination to another, or in combination with other modes of transportation.
Truckload
If you need freight weighing more than 15,000 pounds shipped within the country, truckload shipping is the way to go. Truckload (TL) shipments usually deliver on the same trailer they were picked up on, limiting the potential for loss or damage,
LTL
If you don’t have quite enough freight for a full truckload, you may consider a less-than-truckload (LTL). An LTL load holds shipments for several shippers, organized into one shipment according to destination, class and delivery time.
Ocean
Large ocean vessels can move freight from country to country, usually in large, metal, corrugated containers. This is the preferred method of shipping large amounts of freight.
How Long Will it Take To Get My Package?
In transit times will vary depending on location and the carrier method selected. You can expect delivery between 3-10 working days.
USPS First Class Mail International usually takes much longer and in some instances over 30+ days. These shipments will not have full tracking information. Prime Time Accessories is NOT responsible for lost packages or delays.
How Do I Track My Order?
Within 2-3 business days of placing your order, you will receive an e-mail from our courier partner, UPS, containing your package’s tracking information and expected delivery date.
To track your package, simply use the tracking received by email number provided on UPS’ official website.
Kindly note that the tracking number may be delayed for cash on delivery orders as this payment method requires verification of the order prior to shipment. Our customer support team will contact you to complete the process during working hours. Incorrect contact details or failure to verify the order may lead to cancellation.
Do I Need An Account To Place Order?
No, you do not need to register for a account in order to place an order. You can use the ‘Guest Checkout’ as a casual user.
If you’d like to keep track of your orders and save your details, you might want to consider creating an account for convenience.
Alternatively, you can select the guest checkout option which doesn’t require you to create an account.
FAQ Second Version
What Shipping Methods Are Available?
Air
A plane can usually ship anything that can be shipped LTL. Air shipping is a fast option but can be a fairly expensive way to ship freight to other countries. However, if you’re on a time crunch it’s probably a good option.
Train
While it’s often considered dated, train or rail shipping is still a viable and economical way to ship freight. It can haul LTL or truckload shipments from one destination to another, or in combination with other modes of transportation.
Truckload
If you need freight weighing more than 15,000 pounds shipped within the country, truckload shipping is the way to go. Truckload (TL) shipments usually deliver on the same trailer they were picked up on, limiting the potential for loss or damage,
LTL
If you don’t have quite enough freight for a full truckload, you may consider a less-than-truckload (LTL). An LTL load holds shipments for several shippers, organized into one shipment according to destination, class and delivery time.
Ocean
Large ocean vessels can move freight from country to country, usually in large, metal, corrugated containers. This is the preferred method of shipping large amounts of freight.
How Long Will it Take To Get My Package?
In transit times will vary depending on location and the carrier method selected. You can expect delivery between 3-10 working days.
USPS First Class Mail International usually takes much longer and in some instances over 30+ days. These shipments will not have full tracking information. Prime Time Accessories is NOT responsible for lost packages or delays.
How Do I Track My Order?
Within 2-3 business days of placing your order, you will receive an e-mail from our courier partner, UPS, containing your package’s tracking information and expected delivery date.
To track your package, simply use the tracking received by email number provided on UPS’ official website.
Kindly note that the tracking number may be delayed for cash on delivery orders as this payment method requires verification of the order prior to shipment. Our customer support team will contact you to complete the process during working hours. Incorrect contact details or failure to verify the order may lead to cancellation.
How Do I Place an Order?
o place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
Do I Need an Account to Place an Order?
No, you do not need to register for a account in order to place an order. You can use the ‘Guest Checkout’ as a casual user.
If you’d like to keep track of your orders and save your details, you might want to consider creating an account for convenience.
Alternatively, you can select the guest checkout option which doesn’t require you to create an account.
